Privacy Policy

At Ardena Paterson Tree Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, address, phone number, and email address
• Property information and service requests
• Payment information for services rendered
• Communications with our team, including emails and phone calls
• Photos of your property taken during estimates or service

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our tree care services
• Process your service requests and communicate with you
• Send you estimates, invoices, and service confirmations
• Schedule appointments and dispatch our crews
• Respond to your questions and provide customer support
• Send you information about our services, promotions, and updates (with your consent)
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (such as payment processors or scheduling software)
• When required by law or to respond to legal process
• To protect the rights, property, or safety of our company, customers, or others
• In connection with a business transaction, such as a merger or sale of assets
• With your consent or at your direction

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and communications may be retained for several years for business and legal purposes.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• You may request access to the personal information we hold about you
• You may request correction of inaccurate information
• You may request deletion of your information, subject to legal retention requirements
• You may opt out of receiving marketing communications from us
• You may disable cookies in your browser settings

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

By using our services, you acknowledge that you have read and understood this Privacy Policy.